Financial Rights Legal Centre
Hotline
Call our Insurance Hotline on 1300 663 464 or
National Debt Helpline on 1800 007 007.
Sample Letters
Request for progress on claim after insurer’s failure to reply

Download this Sample Letter to edit and print yourself

Date:_______________

[Insurance Company]
[Insurance Company’s Address]

Dear Account Manager,

RE: Insurance Type: _______________
Policy Number: _______________

I refer to the claim I made on [date] (by telephone/in writing).
To date, I have not received a reply.
S.7.9 of the General Insurance Code of Practice requires that you respond in 10 business days.
I seek a decision on my claim, or a detailed statement of any further information required to decide the claim and an indication of the time it will take to decide.
I look forward to your urgent response in writing.

Yours faithfully,

____________________
[Full name]
Address: