Financial Rights Legal Centre
Call our Insurance Hotline on 1300 663 464 or
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Sample Letters
Request for progress on claim after insurer’s failure to reply

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[Insurance Company]
[Insurance Company’s Address]

Dear Account Manager,

RE: Insurance Type: _______________
Policy Number: _______________

I refer to the claim I made on [date] (by telephone/in writing).
To date, I have not received a reply.
S.7.9 of the General Insurance Code of Practice requires that you respond in 10 business days.
I seek a decision on my claim, or a detailed statement of any further information required to decide the claim and an indication of the time it will take to decide.
I look forward to your urgent response in writing.

Yours faithfully,

[Full name]