Financial Rights Legal Centre
Hotline
Call our Insurance Hotline on 1300 663 464 or
National Debt Helpline on 1800 007 007.
Sample Letters
Disputing Hire Car Costs

Download this Sample Letter to edit and print yourself

“Without prejudice”

Date:_______________

[Other party’s name]

[Other party’s address]

Dear Sir/Madam,

Re: Your claim

Policy Number: ______________

Claim Number: ______________

I refer to your letter dated [date]

I wish to raise a dispute about the amount being claimed.

I believe the amount being claimed is unreasonable because:  [Choose the appropriate option(s)]

  1. The type or model of the hire car used was more than what was reasonable to meet your needs.  My understanding is that the damaged car was used for [Consider the other person’s circumstances – was it a personal family car used for family/shopping/transport to school or work, or was there additional requirements such as business use]; and/or
  2. The hire car costs are excessive. Please see attached quotes for hire car costs; and/or
  3. The hire car being charged is for a longer period of time than the time the car was in a smash repairer for repair [Give details].

I look forward to a detailed response to the dispute raised.

Settlement offer

I offer to settle your claim in full and final settlement on the following terms: [Choose the appropriate option(s)]

  1. The amount of $XXXX to be paid within X days of the date you accept this offer
  2. The amount of $XXXX to be paid in instalments of $XXX per month until repaid

Yours faithfully,

____________________
[Full name]

Address: