Financial Rights Legal Centre
Call our Insurance Hotline on 1300 663 464 or
National Debt Helpline on 1800 007 007.

Know Your Rights Checklists

General insurance interviews

General insurers (ie car insurers, home and contents insurers etc ) are always on the lookout for fraud. They won’t usually tell you they suspect you of fraud, just that your claim is being investigated. You have a duty of utmost good faith to reasonably cooperate. Use this checklist to make sure you know your rights and responsibilities when you are being investigated.

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Paying your excess

Many people have questions about paying their car insurance excess after an accident, and each insurer is different. Some insurers require you to pay an excess no matter who is at fault, others require you to provide specific details and convince the insurer you are not at fault. Use this checklist to ensure you know your financial rights!

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Car accidents – What can you do?

To use Financial Rights’ web-based Motor Vehicle Accident Problem Solver, go to:

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